Menu Prices AUGuzman y Gomez Complaints
The guzman y gomez complaints at Guzman y Gomez, answered properly: what is actually available, how to use it, and what it costs. Where the chain’s own pages do not list something for the complaints range, this post says so and points to the place that does list it — it prints no figure it has not verified.
The Guzman y Gomez menu behind this guide runs to 84 items across 9 categories, so where this guide names a price, it is a real pickup price from that menu. the cheapest item here is the Salsa Station at $0.00 and the dearest is the FAMILY FIESTA at $54.00; energy runs from 0 kJ for the MOUNT FRANKLIN STILL to 13,700 kJ for the FAMILY FIESTA.
The complaints range is covered step by step below, then covers the questions people actually ask about the complaints range. The full menu prices table gathers every price and kJ for the complaints menu on one page. People searching for guzman y gomez complaints prices australia land here for the same reason: this guide answers it from the live menu.
AT A GLANCE
| What | Details |
|---|---|
| First step | Raise it with the store — in person or through the Guzman y Gomez app |
| What to include | Order number, receipt and the time of your visit |
| If the store cannot fix it | Use the feedback or contact form on the chain's official site |
| Keep | The reference number the chain gives you |
PRICE RANGES BY CATEGORY
- Bundles — 3 items, from the CHICKEN MINI MEAL at $12.00 to the FAMILY FIESTA at $54.00. Lightest is the CHICKEN MINI MEAL at ≈ 2,940 kJ; heaviest is the FAMILY FIESTA at ≈ 13,700 kJ.
- Mains — 14 items, from the FEATURED TACOS at $3.00 to the NEW BBQ BEEF RIB NACHO FRIES at $19.10. Lightest is the FEATURED TACOS at ≈ 800 kJ; heaviest is the NEW BBQ BEEF RIB CALI at ≈ 4,400 kJ.
- Minis — 9 items, from the MINI CAESAR BURRITO at $10.10 to the MINI ENCHILADAS at $12.20. Lightest is the MINI CAESAR SALAD at ≈ 1,490 kJ; heaviest is the MINI CALI BURRITO at ≈ 3,020 kJ.
- Kids — 7 items, from the LITTLE G BURRITOS at $6.50 to the LITTLE G BURRITO MEAL at $9.60. Lightest is the LITTLE G BOWL at ≈ 1,240 kJ; heaviest is the LITTLE G BURRITO MEAL at ≈ 2,610 kJ.
- Sides — 23 items, from the FRESH JALAPEÑOS at $0.70 to the CRISPY CHICKEN TENDERS AND FRIES at $9.90. Lightest is the FRESH JALAPEÑOS at 23 kJ; heaviest is the CRISPY CHICKEN TENDERS AND FRIES at 3,190 kJ.
- Desserts — 1 item, the CHURROS at $4.00. Lightest and heaviest is the CHURROS at 1,530 kJ.
- Cold Drinks — 19 items, from the MOUNT FRANKLIN STILL at $4.10 to the JARRITOS MANDARIN at $6.20. Lightest is the MOUNT FRANKLIN STILL at ≈ 0 kJ; heaviest is the LRG COKE at ≈ 1,080 kJ.
- Breakfast — 6 items, from the Coffee at ≈ $5.00 to the Brekkie Bowls at ≈ $12.80. Lightest is the Coffee at ≈ 432 kJ; heaviest is the Brekkie Quesadillas at ≈ 2,630 kJ.
- Sides and Dessert — 2 items, from the Salsa Station at ≈ $0.00 to the Soft Serve at ≈ $1.55. Lightest is the Salsa Station at ≈ 100 kJ; heaviest is the Soft Serve at ≈ 681 kJ.
COMPLAINTS — WHAT TO KNOW
Start with the store. Most issues — a wrong item, a cold meal, a missing drink — are fixed fastest at the store that served you, in person or through the Guzman y Gomez app, because the store can check the order and fix it on the spot. Going straight to head office first only adds a wait.
Have the details ready before you raise it: your order number, your receipt, and the time of your visit. The store needs those three things to find the order; without them, it has to take your word for what was ordered, and the fix takes longer.
COMPLAINTS — HOW TO USE IT
If the store cannot resolve it, use the feedback or contact form on the chain's official site. Say what happened, when it happened, and what you would like fixed — a replacement, a refund, or an apology — and keep the reference number the form gives you. That number is how the chain tracks the complaint after you lodge it.
Keep a record of your own. Note the date, the store, who you spoke to, and any reference number. If the complaint moves from the store to the chain's support team, that record is what lets the next person pick it up without starting over.
COMPLAINTS — MISTAKES TO AVOID
This site cannot take complaints on Guzman y Gomez's behalf — it is not affiliated with the chain, and it has no way to reach into a store's orders. A complaint sent here goes nowhere; it has to go to the store or to the chain's own feedback channel.
Do not re-order to prove a point. If an order was wrong, raising it with the store is the fix; placing the same order again only spends more money on the same problem. And do not share photos of staff or receipts with personal details on public pages — keep the complaint between you and the store.
COMPLAINTS — BEFORE YOU ORDER
Before you raise a complaint, work out what you want fixed. A replacement, a refund, or an apology are different asks, and the store can only give you the one you name. Say what happened, when it happened, and what you would like fixed — then let the store fix it.
Keep the receipt and the order number until the complaint is resolved. The store needs those two things to find the order, and without them it has to take your word for what was ordered. A photo of the receipt helps, but keep personal details out of anything you share publicly.
If the complaint is about a delivery order, work out where the problem happened before you raise it. A wrong item in the bag is the store's problem; a cold meal after a long trip is a delivery problem. Raise it with the store or the platform that carried it, with the order number ready.
A complaint works best when it is specific. Say which item was wrong and which item should have been there, with the order number and the time — for example, naming the Salsa Station that arrived instead of the FAMILY FIESTA that was ordered. The more specific the complaint, the faster the fix.
Check the order before you leave the store when you can. A missing item spotted at the counter is fixed in a minute; the same item spotted at home means a trip back or a call. Drive-thru orders are worth the same check — the bag can be checked at the window before you drive off.
Prices on this page are pickup prices, and delivery prices are higher — but a complaint about a delivery order still starts with the store that made it, or with the delivery platform that carried it, depending on where the problem happened. A cold meal from a long delivery is a delivery problem; a wrong item in the bag is a store problem.
The Guzman y Gomez menu behind this guide runs to 84 items across 9 categories. The prices named here are pickup prices from that menu, and your store sets its own prices — so the app is the final check before you pay.
Guzman y Gomez runs 258 restaurants across Australia. The store you order from sets its own hours and its own prices, and the menu at your store may not carry every item on the national menu.
Delivery from Guzman y Gomez costs more than pickup, before the delivery fee. If you can collect, pickup is the cheaper choice — and the store can have the order ready at a time you choose.
Prices on this site are pickup prices, and delivery prices are higher on every platform, before the delivery fee. A pickup order collected on the way home is the cheapest way to get the same food.
HOW TO COMPLAIN TO GUZMAN Y GOMEZ
Raise it with the store first — in person or through the Guzman y Gomez app — with your order number, receipt and the time of your visit; most issues are fixed fastest that way. If the store cannot resolve it, use the feedback or contact form on the chain’s official site, and keep the reference number it gives you. This site is not affiliated with Guzman y Gomez and cannot take complaints on its behalf.
For more on the complaints range, see Guzman y Gomez Menu Prices 2026 — Australia Guide, Prices & What to Know.
GUZMAN Y GOMEZ COMPLAINTS AUSTRALIA — PDF
Print this guide before you order and plan from the page: the print view covers the steps and notes in this guide, so it works as a checklist.
Print or download this guide (print view)
The print view is the PDF for this guide: the steps and notes from this page on one printable page. No separate PDF is hosted for this guide.
HOW TO FIND
Use the Guzman y Gomez near-me page to find your nearest Guzman y Gomez for the complaints range, or pick your state below. The complaints range is sold at Guzman y Gomez restaurants across Australia for 258. Before you go, confirm hours and menu in the app — prices can differ slightly by store for the complaints range.
| Step | What To Do |
|---|---|
| 1. Use the Guzman y Gomez app | Let the Guzman y Gomez app use your location to show the nearest of its 258 stores |
| 2. Check the store locator | The website store locator lists stores by your area |
| 3. Call ahead | A quick call to the store confirms its hours and range |
| 4. Try busy stores first | City-centre and airport stores usually have the fullest range |
| 5. Check delivery apps | Use Uber Eats to find a nearby store with the items listed |
| 6. Check the hours | Double-check the store’s hours in the app before you set off — holiday hours can vary |
State by state, where Guzman y Gomez is for the complaints range — 258 stores across Australia:
| State | Stores | Find them |
|---|---|---|
| New South Wales | 84 | Guzman y Gomez near me in NSW |
| Victoria | 52 | Guzman y Gomez near me in VIC |
| Queensland | 88 | Guzman y Gomez near me in QLD |
| Western Australia | 18 | Guzman y Gomez near me in WA |
| South Australia | 10 | Guzman y Gomez near me in SA |
| Tasmania | No stores | |
| Australian Capital Territory | 4 | Guzman y Gomez near me in ACT |
| Northern Territory | 2 | Guzman y Gomez near me in NT |
| Australia (all states) | 258 | All Guzman y Gomez stores |
FREQUENTLY ASKED QUESTIONS
How much does Guzman y Gomez cost in 2026?
Prices on the Guzman y Gomez menu start at ≈ $0.00 for the Salsa Station; the full Guzman y Gomez menu runs across 84 items in 9 categories.
Can I get Guzman y Gomez delivered?
Yes — About the complaints range: Delivery through Uber Eats and GYG’s own delivery, which runs on Uber Eats. Menulog’s Australian operations ended on 26 November 2025, so the complaints range is not delivered by Menulog. Delivery is dearer than the pickup prices on this site.
Does Guzman y Gomez have a loyalty program?
About the complaints range: GOMEX Rewards: 1 point per $1, 150 points = $10 GYG Dollars, plus a free burrito on signup. (The app has the current details.)
Do Guzman y Gomez prices vary by store?
Yes — franchise stores set their own prices at Guzman y Gomez, so the complaints figures here are pickup prices from the chain’s official Australian ordering site. Local prices can vary a little, and delivery prices run higher than pickup.
How do I complain to Guzman y Gomez?
Raise it with the store first — in person or through the app — with your order number, receipt and time of visit, then use the feedback form on the chain’s official site if the store cannot resolve it.
What do I need to make a complaint?
Your order number, receipt and the time of your visit, plus the reference number the chain gives you when you lodge the complaint.
What does ≈ mean?
≈ means the chain does not list this figure — it is our best figure for that dish.
Prices on this page are pickup prices. Expect prices to vary by store, with delivery higher than pickup. Where Guzman y Gomez lists no price or kJ for a complaints item, this page shows a figure marked ≈, and the note under the first table explains what ≈ means.
See the full menu, including the complaints range: Guzman y Gomez Menu Australia — all 84 items, 9 categories
Written & checked by Sophie Bernard
Sophie reads every menu directly from each chain’s official Australian ordering site and records the store and price basis on the page. No price is published without a source.
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