Published 11 Nov 2026 · Updated 11 Nov 2026 · By Sophie Bernard

Subway Complaints

The subway complaints at Subway, answered properly: what is actually available, how to use it, and what it costs. A figure the post has not verified for the complaints range is not printed — where the chain’s own pages do not list something, it says so and points to the place that does list it.

The Subway menu behind this guide runs to 158 items across 8 categories, so where this guide names a price, it is a real pickup price from that menu. the cheapest item here is the Chocolate Chip Cookie at $1.50 and the dearest is the Korean-Style BBQ Steak at $11.50; energy runs from 0 kJ for the Mt Franklin Spring Water 600mL to 5,590 kJ for the 6 Pack Macadamia/Choc Chip.

This guide works through the complaints step by step, then covers the questions people actually ask about the complaints range. The full menu prices table puts every price and kJ for the complaints menu on a single page. People searching for subway complaints prices australia land here for the same reason: this guide answers it from the live menu.

AT A GLANCE

PRICE RANGES BY CATEGORY

• Subs — 21 items, from the Veggie Delite with Avo at $7.00 to the Philly-Style Three-Cheese Steak at $11.50. Lightest is the Veggie Delite with Avo at 1,580 kJ; heaviest is the Veggie Patty at 2,400 kJ.
• Rice Bowls — 5 items, from the Green Goddess Falafel at $9.75 to the Green Goddess Chicken with Avo at $11.50. Lightest is the Korean-Style BBQ Steak at 1,110 kJ; heaviest is the Green Goddess Falafel at 1,630 kJ.
• Wraps — 22 items, from the Veggie Delite with Avo at $7.00 to the Korean-Style BBQ Steak at $10.95. Lightest is the Veggie Delite with Avo at 1,510 kJ; heaviest is the Veggie Patty at 2,540 kJ.
• Salads — 19 items, from the Veggie Delite with Avo at $7.00 to the Korean-Style BBQ Steak at $10.95. Lightest is the Veggie Delite with Avo at 626 kJ; heaviest is the Veggie Patty at 1,650 kJ.
• Breakfast — 8 items, from the Spinach & Egg at $6.00 to the Steak & Egg Brekkie Sub at $11.00. Lightest is the Spinach & Egg at 1,450 kJ; heaviest is the Mexican-Style Brekkie at 2,320 kJ.
• Sides & Extras — 42 items, from the Chocolate Chip Cookie at $1.50 to the Flamin' Hot Nachos Loaded with Chicken Strips at $9.00. Lightest is the Smoky Bacon at ≈ 180 kJ; heaviest is the 6 Pack Macadamia/Choc Chip at 5,590 kJ.
• Drinks — 38 items, from the Just Juice Apple 200mL at $3.30 to the Celsius Mango Lemonade 330mL at $5.50. Lightest is the Mt Franklin Spring Water 600mL at ≈ 0 kJ; heaviest is the Dare Iced Coffee Double Espresso 500mL at 1,760 kJ.
• Kids' Pak — 3 items, from the Turkey Mini Sub at ≈ $4.70 to the Leg Ham Mini Sub at ≈ $5.50. Lightest is the Veggie Delite with Avo Mini Sub at ≈ 1,060 kJ; heaviest is the Turkey Mini Sub at ≈ 1,110 kJ.

COMPLAINTS — WHAT TO KNOW

Start with the store. Most issues — a wrong item, a cold meal, a missing drink — are fixed fastest at the store that served you, in person or through the Subway app, because the store can check the order and fix it on the spot. Going straight to head office first only adds a wait.

Have the details ready before you raise it: your order number, your receipt, and the time of your visit. The store needs those three things to find the order; without them, it has to take your word for what was ordered, and the fix takes longer.

COMPLAINTS — HOW TO USE IT

If the store cannot resolve it, use the feedback or contact form on the chain's official site. Say what happened, when it happened, and what you would like fixed — a replacement, a refund, or an apology — and keep the reference number the form gives you. That number is how the chain tracks the complaint after you lodge it.

Keep a record of your own. Note the date, the store, who you spoke to, and any reference number. If the complaint moves from the store to the chain's support team, that record is what lets the next person pick it up without starting over.

COMPLAINTS — MISTAKES TO AVOID

This site cannot take complaints on Subway's behalf — it is not affiliated with the chain, and it has no way to reach into a store's orders. A complaint sent here goes nowhere; it has to go to the store or to the chain's own feedback channel.

Do not re-order to prove a point. If an order was wrong, raising it with the store is the fix; placing the same order again only spends more money on the same problem. And do not share photos of staff or receipts with personal details on public pages — keep the complaint between you and the store.

COMPLAINTS — BEFORE YOU ORDER

Before you raise a complaint, work out what you want fixed. A replacement, a refund, or an apology are different asks, and the store can only give you the one you name. Say what happened, when it happened, and what you would like fixed — then let the store fix it.

Keep the receipt and the order number until the complaint is resolved. The store needs those two things to find the order, and without them it has to take your word for what was ordered. A photo of the receipt helps, but keep personal details out of anything you share publicly.

If the complaint is about a delivery order, work out where the problem happened before you raise it. A wrong item in the bag is the store's problem; a cold meal after a long trip is a delivery problem. Raise it with the store or the platform that carried it, with the order number ready.

A complaint works best when it is specific. Say which item was wrong and which item should have been there, with the order number and the time — for example, naming the Chocolate Chip Cookie that arrived instead of the Philly-Style Three-Cheese Steak that was ordered. The more specific the complaint, the faster the fix.

Check the order before you leave the store when you can. A missing item spotted at the counter is fixed in a minute; the same item spotted at home means a trip back or a call. Drive-thru orders are worth the same check — the bag can be checked at the window before you drive off.

Prices on this page are pickup prices, and delivery prices are higher — but a complaint about a delivery order still starts with the store that made it, or with the delivery platform that carried it, depending on where the problem happened. A cold meal from a long delivery is a delivery problem; a wrong item in the bag is a store problem.

The Subway menu behind this guide runs to 158 items across 8 categories. The prices named here are pickup prices from that menu, and your store sets its own prices — so the app is the final check before you pay.

SUBWAY COMPLAINTS AUSTRALIA — ALLERGEN INFORMATION

Typical allergens for the dishes in the Subway menu are listed below, worked out from the dish names and descriptions — read Subway’s current official allergen guide before you order.

The allergens above are typical only, inferred from the dishes in the complaints range. Before ordering the complaints range, check the chain’s current official allergen guide — recipes and suppliers change, and cross-contact can vary by store.

HOW TO COMPLAIN TO SUBWAY

Raise it with the store first — in person or through the Subway app — with your order number, receipt and the time of your visit; most issues are fixed fastest that way. If the store cannot resolve it, use the feedback or contact form on the chain’s official site, and keep the reference number it gives you. This site is not affiliated with Subway and cannot take complaints on its behalf.

For more on this chain, see Subway Menu Prices 2026 — Australia Guide, Prices & What to Know — it covers the complaints range too.

PDF

Print this guide before you order and plan from the page: the print view covers the steps and notes in this guide, so it works as a checklist.

Print or download this guide (print view)

The print view is the PDF for this guide: the steps and notes from this page on one printable page. No separate PDF is hosted for this guide.

HOW TO FIND

For the complaints range, find your nearest Subway on the Subway near-me page, or pick your state below. Subway has 1,256 restaurants across Australia, and the complaints range is on the menu at them. Confirm hours and menu in the app — prices can differ slightly by store for the complaints range.

For the complaints range, where Subway is, state by state — 1,256 stores across Australia:

FREQUENTLY ASKED QUESTIONS

How much does Subway cost in 2026?

For the complaints range, prices on the Subway menu start at $1.50 for the Chocolate Chip Cookie; the full Subway menu runs across 158 items in 8 categories.

Can I get Subway delivered?

Yes — On the complaints range: Order for click & collect or delivery in the Subway app. Menulog ended its Australian operations on 26 November 2025, so the complaints range cannot be ordered there. Delivery costs more than the pickup prices listed here.

Does Subway have a loyalty program?

On the complaints range: No points program in Australia — Subcard closed on 31 Aug 2026. The app carries app-exclusive vouchers only — the complaints range included. (See the app.)

Do Subway prices vary by store?

Yes — franchise stores set their own prices, so the figures here are pickup prices from the chain’s official Australian ordering site. Prices can differ slightly by store, and delivery is higher than pickup.

How do I complain to Subway?

Raise it with the store first — in person or through the app — with your order number, receipt and time of visit, then use the feedback form on the chain’s official site if the store cannot resolve it.

What do I need to make a complaint?

Your order number, receipt and the time of your visit, plus the reference number the chain gives you when you lodge the complaint.

What does ≈ mean?

≈ flags a figure the chain does not publish: it is worked out from similar dishes.

Prices on this page are pickup prices. Prices differ by store, and delivery costs more. Where Subway lists no price or kJ for a complaints item, this page shows a figure marked ≈, and the note under the first table explains what ≈ means.

See the full Subway menu for the complaints range: Subway Menu Australia — all 158 items, 8 categories

Written & checked by Sophie Bernard

Sophie reads every menu directly from each chain’s official Australian ordering site and records the store and price basis on the page. No price is published without a source.

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